We always want to make our customers happy. If you are not completely satisfied with your Two Friends NY purchase, we will gladly accept returns or exchanges of items that are unworn, unwashed and undamaged within 30 days of the original purchase.

Return Policy

You have 30 days from original purchase date to return any unworn, unwashed and undamaged item(s).

  1. Complete our Return & Exchange form enclosed in your original shipped package.
  1. Securely package the item(s) that you would like to return and enclose the completed Return & Exchange form.
  1. Address your Return package to:

Two Friends NY

Attn: Customer Service Department

6906 Ft Hamilton Pkwy

Brooklyn, NY 11228

  1. Use a shipping method of your choice to send back your return package. We recommend using a trackable shipping method.
  1. You will receive an email once your return has been received. Please allow 7 business days from the time we receive your return to process your refund. Refunds will be issued in the same form as payment originally used for original purchase.

Exchange Policy

You have 30 days from original purchase date to exchange any unworn, unwashed and undamaged item(s).

  1. Complete our Return & Exchange form enclosed in your original shipped package.
  1. Securely package the item(s) that you would like to exchange and enclose the completed Return & Exchange form.
  1. Address your Exchange package to:

Two Friends NY

Attn: Customer Service Department

6906 Ft Hamilton Pkwy

Brooklyn, NY 11228

  1. Use a shipping method of your choice to send back your exchange package. We recommend using a trackable shipping method.
  1. You will receive an email once your exchange package has been received. Please allow 3 business days to process your exchange item(s).

Please Note

  • All items must be in their original condition and packaging, with tags attached.
  • We are not responsible for any error during transit caused by the shipping carrier.
  • Customers are responsible for all return shipping charges.
  • Original shipping and handling fees are not refundable.

Shipping

The convenience and satisfaction of our customers is very important to us, which is why we strive to place your orders in a timely fashion.

All packages are sent via USPS.

The majority of all in-stock orders will be processed and shipped within 3 business days of the original order date. Once the package is delivered to the address provided by the customer, it becomes the property of the recipient. Two Friends NY is not responsible for packages that were lost, damaged or stolen after their delivery.

Have a question? Contact us info@twofriendsny.com.

Questions?

If you have any questions or concerns about our return and exchange policy, please feel free to contact us:

Phone: 626-305-5138

Email: info@twofriendsny.com

Customer Service Hours: 9:30am – 5:00pm (Pacific Time)